Privacy Policy

At Thotix, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information may be collected when you visit our website, contact us, create an account, request a service, purchase an available product, or otherwise interact with Thotix.

1. Information We May Collect

Depending on how you use our website and services, we may collect information such as:

• Name and contact information.
• Email address and phone number.
• Company or organisation information.
• Information submitted through contact, quotation, or project enquiry forms.
• Account information when registration or login features are used.
• Order or purchase information where products or paid services are available.
• Project requirements, documents, files, and information voluntarily provided to us.
• Technical information related to website usage, browser type, device, and general interaction with the website.

2. How We Use Information

We may use collected information to:

• Respond to enquiries and project requests.
• Provide requested services or account functionality.
• Prepare quotations and communicate about potential projects.
• Manage customer accounts and service-related communication.
• Process and manage available orders or purchases.
• Improve our website, services, usability, and customer experience.
• Maintain security and prevent misuse of our systems.
• Send service-related notifications and important administrative messages.
• Comply with applicable legal or regulatory obligations where required.

3. Project Information and Files

When you contact Thotix regarding a software project, you may provide business information, technical requirements, documents, images, designs, credentials, or other project-related materials.

We use such information only for purposes related to evaluating, planning, developing, supporting, or communicating about the requested project, subject to the applicable agreement between Thotix and the customer.

Please avoid sending highly sensitive information unless it is necessary for the requested service and an appropriate secure communication method has been agreed.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, user sessions, preferences, security, analytics, or other configured website features.

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Accounts

Where account registration is available, we may process information required to create, secure, and manage your account.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorisation.

6. Payments and Purchases

Where paid services or products are available, information necessary to manage the order, billing, payment status, and related customer support may be processed.

Payment processing may be handled through payment channels configured for the relevant service. The information processed by an external payment provider is also subject to that provider's own privacy practices and terms.

7. How We Share Information

We do not sell personal information to third parties.

Information may be shared only when reasonably necessary with:

• Service providers supporting website hosting, infrastructure, communication, or technical operations.
• Providers required to deliver a service requested by the customer.
• Professional advisers where necessary.
• Authorities where disclosure is legally required.

Where third-party services are used, access should be limited to the information reasonably required to provide the relevant service.

8. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no internet-based service or electronic storage method can guarantee absolute security.

9. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain business records, resolve disputes, or meet applicable legal requirements.

Retention periods may vary depending on the type of information and the service involved.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to request:

• Access to personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion of information where applicable.
• Restriction of certain processing activities.
• Objection to certain uses of personal information.
• A copy of information where applicable.
• Withdrawal of consent where processing is based on consent.

Certain requests may be limited where information must be retained for contractual, security, legal, or legitimate business purposes.

11. Third-Party Links

Our website may contain links to external websites or third-party services.

Thotix is not responsible for the privacy practices, security, or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

12. Children's Privacy

Our corporate website and general software-development services are not intended to knowingly collect personal information directly from children unless a specific service requires it and appropriate arrangements are in place.

13. International Services

Because Thotix may work with customers, service providers, or technical infrastructure across different locations, information may be processed in locations different from your own where necessary to provide the requested service.

Where required, appropriate safeguards should be applied according to applicable data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal requirements, or data-processing practices change.

The latest version published on this page will replace previous versions.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact Thotix through the contact information available on our website.

Thotix Software & Artificial Intelligence
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