Automotive Parts Commerce and Workshop Procurement in One Platform

FalParts is a connected digital platform for automotive spare parts commerce and procurement. It combines a complete B2C shopping experience for individual customers with a specialized B2B workflow for workshops, spare parts shops, and commercial buyers.

The platform supports direct purchasing from an organized product catalog, while also enabling workshops and shops to submit custom requests for unavailable or hard-to-find parts using vehicle chassis numbers, part images, and supporting documents.

FalParts connects a Customer Application, a Partner and Workshop Application, a centralized Administration Dashboard, and a secure backend system responsible for products, quotations, orders, payments, logistics, loyalty points, and operational settings.

Project Overview

FalParts was designed to modernize the automotive parts purchasing and supply process by transforming fragmented phone calls, manual searches, and paper-based requests into one organized digital workflow.

Individual customers can browse spare parts by category, brand, section, and product attributes, review available options and prices, save favorite items, manage their cart and addresses, apply coupons, and complete payment.

Workshops and shops can create custom parts requests containing one or multiple items, enter the vehicle chassis number, upload part images or request forms, receive a digital quotation, and convert approved quotations into confirmed orders.

A centralized Administration Dashboard enables operators to manage the catalog, price workshop requests, monitor orders, create shipments, print shipping labels, configure delivery pricing, manage promotions, and control loyalty settings.

The Business and Operational Challenge

Automotive spare parts procurement often depends on manual supplier calls, physical searches, and fragmented quotation processes. Workshops can spend valuable time searching for compatible parts and comparing offers from multiple suppliers.

Compatibility errors may occur when orders are submitted without accurate vehicle details or chassis number verification.

Retail customers may also struggle to find an organized product catalog with transparent pricing, availability, secure payment options, and clear delivery tracking.

Platform operators need a unified solution capable of managing B2B workshop requests alongside B2C retail orders, digital payments, loyalty points, shipment creation, tracking, and city-specific delivery costs.

The Thotix Solution

Designed and developed by Thotix, FalParts provides one API-driven ecosystem that digitizes the complete automotive parts commerce and procurement lifecycle.

Retail customers receive a complete e-commerce experience covering product discovery, favorites, cart management, coupons, saved addresses, checkout, payments, and order tracking.

Workshops and shops receive a dedicated parts request workflow that starts with vehicle and item information, continues through administrative pricing and quotation approval, and ends with payment, shipment creation, and delivery.

Payment, shipping, and SMS services are integrated into the platform to reduce manual operations, improve accuracy, and create a faster experience for customers, partners, and operators.

Key Platform Features

B2B Workshop and Shop Parts Requests

• Multi-Item Requests: Submit several required parts within one structured request.
• Chassis Number Entry: Provide the vehicle chassis number to support accurate compatibility verification.
• Image and Document Uploads: Attach part images, diagnostic forms, or purchase request documents.
• Individual Part Pricing: Administrators can assign a separate price to every requested item.
• Digital Quotations: Workshops can review the complete quotation before confirming the request.
• Quotation-to-Order Conversion: Approved quotations are converted into confirmed orders ready for payment and shipment.
• Request Status Tracking: Follow the request from review and pricing through shipment and delivery.

B2C Customer Shopping Experience

• Structured Product Catalog: Browse automotive products by category, brand, section, and tags.
• Product Search and Discovery: Find suitable products through organized catalog navigation.
• Product Variants: Support different sizes, capacities, packages, prices, and stock quantities.
• Dynamic Price and Stock Updates: Update availability and pricing when a product option is selected.
• Wishlist and Favorites: Save products for future review or checkout.
• Google Sign-In: Simplify account registration and login using Google credentials.
• Multiple Address Management: Save several delivery addresses and select the appropriate destination for each order.

Cart and Coupon Management

• Unified Shopping Cart: Add multiple products and review quantities and prices before checkout.
• Stock Validation: Confirm product availability when items are added or updated.
• Automatic Tax and Total Calculation: Calculate product totals, discounts, and VAT automatically.
• Percentage and Fixed Discounts: Support percentage-based and fixed-amount coupon codes.
• Coupon Conditions: Configure minimum order value, active dates, expiration, and usage limits.
• Targeted Coupons: Restrict offers to selected products, categories, or user types.

Loyalty Points and Workshop Rewards

• Automatic Point Distribution: Credit loyalty points after eligible workshop orders are completed.
• Configurable Reward Formulas: Calculate points using a fixed value or a percentage of the order amount.
• Points Transaction Ledger: Display all earned and deducted point transactions.
• Bilingual Transaction Descriptions: Explain every points transaction in Arabic and English.
• Updated Points Balance: Provide workshops with their current reward balance.

Logistics and Automated Shipping

• Shipment Creation: Register shipments with the logistics provider directly from the dashboard.
• Shipping Label Generation: Retrieve and print PDF waybills for prepared orders.
• Shipment Tracking: Retrieve the current shipment status using the generated tracking number.
• Shipment Cancellation: Cancel eligible shipments through the connected system.
• City-Specific Delivery Fees: Configure different delivery pricing for each supported city.
• Weight-Based Pricing: Define base weight limits and additional weight charges.
• Delivery Overrides: Apply exceptional delivery rules to selected cities or destinations.

Payments and Billing

• Secure Online Payments: Support card payments and available regional payment methods.
• Cash on Delivery: Offer an offline payment option for eligible orders.
• Payment Status Validation: Verify transaction success before shipment processing.
• Saudi Riyal Support: Process product prices and payments in SAR.
• Order and Payment Synchronization: Link the payment result to order and shipment status.

Security and Verification

• OTP Verification: Send verification codes during account registration and password recovery.
• Secure API Authentication: Protect communication between applications and backend services.
• Role-Based User Workflows: Support different onboarding and validation requirements for individuals, shops, workshops, and resellers.
• Account Activation Control: Allow administrators to activate or deactivate user accounts.
• Bilingual Platform: Support Arabic and English content and system messages.

Administration Dashboard

• User Management: View, edit, activate, and deactivate customer and partner accounts.
• Address Management: Review and update saved user addresses.
• Product Management: Create and update products, prices, images, and stock quantities.
• Category and Brand Management: Organize the product catalog and maintain its structure.
• Workshop Request Pricing: Review requests, assign item prices, and submit quotations.
• Order Management: Monitor retail and workshop orders throughout their lifecycle.
• Shipping Management: Create shipments, print labels, and monitor delivery status.
• City Delivery Configuration: Manage base fees, weight limits, additional charges, and overrides.
• Coupon Management: Create promotions and define coupon restrictions and validity.
• Loyalty Configuration: Control how workshop rewards and points are calculated.
• Company Settings: Manage contact information, social links, policies, and platform content.

Main User Types

Individual Customer

Browses automotive products, manages favorites and cart items, applies coupons, saves delivery addresses, pays online or on delivery, and tracks orders.

Spare Parts Shop

Uses the platform to source inventory and submit custom requests for products that are not available in the standard catalog.

Automotive Workshop

Submits chassis-based parts requests with images, reviews quotations, confirms orders, tracks shipments, and earns loyalty points.

Reseller

Benefits from commercial purchasing workflows, custom pricing rules, and bulk-order capabilities based on platform configuration.

Platform Administrator

Manages users, products, workshop requests, quotations, payments, shipments, promotions, points, and operational settings.

How the Workshop Request Workflow Works

1. The workshop registers and completes its business profile.
2. The platform generates a unique identification code for the workshop.
3. The workshop creates a request containing the required parts, chassis number, and images.
4. The administration team reviews the request through the dashboard.
5. The administrator prices each part and submits a digital quotation.
6. The workshop reviews and accepts the quotation.
7. The workshop selects a delivery address and payment method.
8. The quotation is converted into a confirmed order.
9. The administrator creates the shipment and retrieves the waybill.
10. The workshop follows the shipment using the tracking number.
11. After delivery, the order status is updated to completed.
12. The loyalty engine calculates and credits the workshop’s reward points.

Connected Digital Ecosystem

Customer Mobile Application

Supports product and brand discovery, favorites, cart management, coupons, addresses, payments, and order tracking.

Partner and Workshop Application

Supports parts requests, chassis number and image uploads, quotation review, order and shipment tracking, and loyalty points.

Administration Dashboard

Provides centralized management of products, users, workshop requests, quotations, shipping, payments, promotions, and system settings.

API Backend

Connects applications, dashboard, database, payment services, shipping services, and SMS verification while managing authentication, transactions, and business rules.

Integrations and Connected Services

• Paytabs: Secure regional online payment processing in Saudi Riyals.
• AyMakan: Shipment creation, waybill generation, and real-time tracking.
• Oursms: SMS delivery for OTP verification codes.
• Google Identity: Faster registration and login using Google accounts.

Business Value

• Digitizes workshop parts sourcing and quotation workflows.
• Reduces time spent calling and searching multiple suppliers.
• Improves compatibility accuracy using chassis numbers and uploaded images.
• Combines B2B and B2C operations in one platform.
• Automates shipment creation, waybill printing, and tracking.
• Provides flexible delivery pricing by city and shipment weight.
• Expands payment options through online and cash-on-delivery workflows.
• Encourages repeat workshop purchases through loyalty points.
• Centralizes sales, requests, payments, and logistics visibility.
• Provides a scalable foundation for adding products, cities, and partners.

Technology Overview

• Backend Framework: Laravel 10+.
• Administration Dashboard: Filament v3.
• Database: MySQL.
• API Authentication: Laravel Sanctum.
• Payment Gateway: Paytabs API.
• Shipping and Logistics: AyMakan API.
• SMS Verification: Oursms API.
• Localization: Arabic and English support.
• Architecture: REST API connecting applications, dashboard, and third-party services.

Project Highlights

• Unified automotive B2B and B2C platform.
• Custom chassis-based parts request workflow.
• Digital quotation engine for workshops and shops.
• Quotation approval and order conversion.
• Secure online payment integration.
• Automated shipment creation and tracking.
• City- and weight-based delivery configuration.
• Advanced and targeted coupon logic.
• Workshop-focused loyalty points engine.
• Centralized commercial and logistics administration.

Conclusion

The FalParts project demonstrates Thotix’s ability to develop connected digital platforms that combine e-commerce, procurement, logistics, and B2B supply chain operations.

By bringing together retail shopping, workshop requests, digital quotations, payments, automated shipping, loyalty rewards, and centralized administration, the platform delivers a complete operational ecosystem for customers, workshops, shops, and platform operators.

Designed and developed by Thotix.
From Ancient Wisdom to Future Intelligence.